Symbioflows Ltd ("Symbioflows", "we", "us", "our")
Website: symbioflows.com

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.

1. Information We Collect

We collect information you provide directly, including:

• Account Information: Name, email address, job title, company name
• Business Data: Industry type, production volumes, waste stream information
• Communications: Messages, feedback, and support inquiries
• Usage Data: How you interact with our Services
• IP-Based Location: Your approximate location (derived from IP address) to determine which privacy rules apply to you (EU/UK/EEA consent rules vs. US opt-out rules)

2. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our Services
• Generate personalized Waste Valorization Reports
• Match your waste streams with potential off-takers
• Send transactional emails and service updates
• Analyze usage patterns to improve user experience
• Comply with legal obligations

3. Data Sharing

We may share your information with:

• Service Providers: Third parties that help us operate our Services (e.g., cloud hosting, analytics)
• B2B Visitor Identification (US, person-level): We use RB2B to identify the companies (not individuals) of US-based visitors from their IP address, for sales outreach purposes. This applies to US visitors only, consistent with US opt-out rules; it is not used for EU/UK/EEA visitors
• B2B Company Identification (all regions, company-level): We use Leadfeeder/Dealfront to identify the organisation a visit originates from, based on the company IP address. This identifies the company only, never an individual, processes no personal data, and is used for B2B sales context across all regions including the EU/UK/EEA
• Business Partners: Potential waste off-takers, with your consent
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide Services. We may retain certain information as required by law or for legitimate business purposes.

6. Your Rights (GDPR)

If you are in the European Economic Area, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure of your data
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us at info@symbioflows.com

7. Cookies & Analytics

We use cookies and similar technologies to enhance your experience. You can manage cookie preferences through your browser settings. Essential cookies are required for the Services to function properly.

We use PostHog and Microsoft Clarity for product analytics, which may include session replay (a recording of how you interact with our pages). Sensitive form fields, such as your name, company name, and email address, are masked and never captured in session replays.

If you are visiting from the EU, UK, EEA, or Switzerland, these analytics tools and any session replay only activate after you accept cookies via the banner; declining keeps them off. If you are visiting from the US, these tools operate on an opt-out basis consistent with US privacy law.

8. International Transfers

Your data may be transferred to and processed in countries outside the EEA. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

9. Children's Privacy

Our Services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective date" above.

11. Contact Us

For any questions about this Privacy Policy, please contact:
info@symbioflows.com